Privacy Policy

Preamble

This personal information privacy policy (hereinafter: “this policy”) applies to the Protech-shine, esthétique automobile website and to all confidential information collected by our company, in accordance with the Act respecting the protection of personal information in the private sector, as well as any other applicable law or regulation.

In this policy, the terms “we”, “our” and “us” refer to Protech-shine, esthétique automobile.

By this policy, Protech-shine, esthétique automobile wanted to describe its practices regarding the processing of personal information, including its collection, use, disclosure and retention, through our website or by various means of communication (telephone, Internet, fax or other).

Protech-shine, esthétique automobile collects, uses, discloses and retains various personal information, in accordance with the Civil Code of Québec and the Act respecting the protection of personal information in the private sector, while having at heart the confidentiality of said information.

What is personal information?

Personal information is information that relates to a natural person and allows them to be identified, which is confidential, including, but not limited to, the date of birth, social insurance number and driver’s license number. Except in exceptional cases, they cannot be communicated without the consent of the person concerned.

Protech-shine, automobile aesthetics’ commitment to confidentiality

Protech-shine, automobile aesthetics makes it a duty to respect privacy. In this regard, Protech-shine, esthétique automobile takes all necessary measures to preserve the confidentiality of the personal information in its possession.

By consulting or using our website and by communicating with us, you consent to your personal information being collected, used, disclosed and stored in accordance with this policy.

Personal information collected

Protech-shine, esthétique automobile is required to collect personal information in various contexts, such as the provision of services, applications, visits to its premises, as well as when using its website.

Personal information comes from the information you provide via forms and/or requests for information from Protech-shine, esthétique automobile, or from information collected via documents, whether in electronic or paper form.

Protech-shine, esthétique automobile collects only the information necessary for its activities and implements safeguards upon receipt of this information. In addition, it only collects information that is relevant, appropriate and limited to the purposes for which it is processed.

In particular, we collect only the information necessary to perform the tasks for which we are engaged and to be able to communicate effectively with you.

This information is regularly updated, as needed.

Personal information that relates to specific individuals is confidential. In general, it cannot be shared without the consent of the
person in question.

This information may include, but is not limited to:

Name;
Home address;
Telephone and fax numbers;
Email addresses;
Vehicle model
Payment method
Driver’s license information
Vehicle insurance information

Collection of personal information

Personal information is collected in the following manner:

In paper form, on the company’s premises;
In digital form, stored on the company’s servers, located on our premises or at our infrastructure host;
In digital form on the servers of the Sage 50 software used to manage our business.

Purposes of processing personal information

Personal information is collected to achieve clear, explicit and legitimate objectives. Depending on the context, this information may be
used for the following reasons:

Preparation of bids
Communications with customers;
Respond to satisfaction surveys and conduct statistical analyses to improve services and better understand customers;
Process applications for positions;
Meet legal or regulatory obligations;

It is important to emphasize that any processing of personal information is carried out for a specific purpose.

Protection of personal information

Personal information is confidential and only members of the Protech-shine, automobile aesthetics team and persons duly authorized by the latter may access it. This information may possibly be transmitted to the control or inspection bodies in accordance with the applicable legislation or regulations, as well as to authorized third parties.

Protech-shine, automobile aesthetics takes all necessary measures to protect and secure personal information, in order to preserve its confidentiality and to avoid any alteration, destruction or unauthorized disclosure to third parties.

These measures are put in place for the period necessary for the purposes pursued in accordance with the applicable legislation or regulations. However, there is no completely secure transmission or storage of information. Therefore, an absolute guarantee of the security of information transmitted or stored cannot be provided.

Collection of personal information via our website

a) Automatic collection

We may automatically receive certain information when you interact with our website, emails, social media or any other online marketing tool.

For example, we may know:

The type of Internet browser or operating system you are using;
Your IP address;
The pages you visit;
The date and time you access these pages;
The domain name of the website you just left.

Most information transmitted automatically between computers does not allow you to be identified.

b) Use of Cookies

If your browser settings permit, we may also store certain data on your computer in the form of “cookies” or other tracking or tracing technologies.

Cookies are pieces of information stored on your computer that allow us to recognize it each time you visit our website. We may also use cookies to transmit content or store data (for example, to save you having to re-enter your password). If you wish, you can disable cookies by changing the settings on your Internet browser. This setting may, however, prevent you from fully using all or some of the features of our website.

These cookies do not collect personal information about you.

c) Information provided by the user

When you interact with Protech-shine, you may send us personal information, in particular, using a form that can be transmitted online or by another means, for example:

Your identity information (first or last name);
Your contact information (address, email, telephone number, etc.);
Your information relating to your vehicle that we can use to respond to your request or to process any other requests for information, if applicable;
Your payment method

You can also send us your information for the purposes of recruitment, when you apply for a position with our company. In this case, we will only ask you for the information necessary to process your application, for example, your contact details and your resume). We will then keep your information in accordance with the policies applicable to our employees. Only authorized persons within our company have access to this information.

We do not collect personal or confidential information from persons under the age of 14, without the express consent of a parent or guardian.

d) Social media

We may invite you to interact with us through websites, Facebook, plug-ins and social networking applications operated by third parties. On these platforms, you may provide us with access to information related to your social media account.

External Links

Links on our website may direct you to other external sites. Please note that this policy only applies to personal information collected and used on or through our website. We are not responsible for the content or activities of other websites accessible through the links we provide, or for the privacy practices of third parties.

We strongly recommend that you read the privacy policies of these third parties before providing them with personal information. However, we value the integrity of our website and welcome your feedback about external sites that are linked to it.

Retention and destruction of personal information

We retain your personal information only for the time necessary and in accordance with our legal obligations, after which it is destroyed or anonymized, but only for serious and legitimate purposes.

Where do we store your personal information?

Personal information will be stored on the company’s premises located at 2568, chemin Chambly, Longueuil, province of Quebec, J4L 1M4, on the servers of the Sage 50 software used by our company or on the secure servers hosting our website.

Possibilities relating to the protection of personal information

Customers have the option of receiving a copy of this policy and our associated procedures at any time by accessing our page on our website at the following address: protech-shine.com.

By sending a written request to our company located at 2568, chemin Chambly, Longueuil, province of Quebec, J4L 1M4 or by sending an email to our Privacy Officer, Joel Renaud at info @ protech-shine.com, you can access your information. We are committed to responding to your requests as soon as possible, and no later than 30 days following receipt of your request.

At any time, our customers have the option to revoke their consent by contacting our Privacy Officer. However, they will be explained that failure to provide the necessary information could hinder our ability to perform the tasks for which our services are requested.

Modification of this policy

We reserve the right to modify this policy at any time. We will notify you of changes by indicating the date of the last update at the beginning of this policy. It is your responsibility to visit our website to check for changes.

We strongly recommend that you read this policy to fully understand how your information will be used. Any changes to this policy will apply to personal information collected before the effective date of the amended version, as well as to information collected on or after that date.

Privacy Breach

If we believe that personal information has been handled inappropriately, we will review this policy and make the necessary changes. If necessary, the affected person(s) and our insurer will be notified.

In the event that you wish to express concerns about our privacy procedures or report a breach of this policy, you have the option of filing a written complaint with our Privacy Officer. The latter will contact you to obtain all relevant details.

Our Privacy Officer will then analyze the circumstances giving rise to the complaint and determine whether adjustments should be made to the current provisions of this policy.

Right of access or rectification

You have the right to access or rectify your personal information. If you wish to access your personal information or request that it be rectified, you can write to us at the following address: info@protech-shine.com, for the attention of the Privacy Officer.

Questions or comments and complaints

If you wish to share your questions or comments with us regarding this policy or its application, please write to us at the following address: info@protech-shine.com, for the attention of the Privacy Officer.

We are committed to responding to you as soon as possible to inform you of the measures taken or planned in response to your questions or comments.

If you wish to file a complaint, you can contact the Commission d’accès à l’information du Québec by clicking on the following link: https://www.cai.gouv.qc.ca/a-propos/nous-joindre/. However, we invite you to first contact the person responsible for the protection of the confidentiality of personal information at our firm.

Act respecting the protection of personal information in the private sector

The Act respecting the protection of personal information in the private sector applies to personal information that a company collects, holds, uses or communicates to third parties, regardless of the medium or the form in which the personal information is held.

Personal information confidentiality officer:
Name: Joel Renaud
Position: owner
Telephone: 450-670 9603
Email address: info@protech-shine.com